Santa's Secret Forest

Privacy Policy

Last updated: 02 June 2025

This Privacy Policy describes how Side Step Events Ltd. trading as Santa’s Secret Forest ("we", "our", "us") collects, uses, and protects your personal information when you visit our website www.santassecretforest.co.uk ("Website"), purchase tickets, sign up to our mailing list, or contact us.

Who We Are

Side Step Events Ltd is the organiser of Santa’s Secret Forest, located at Orrell Woods, Liverpool, UK.

If you have any questions about this policy, please contact us at [email protected].

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What Information We Collect

• Contact details (name, email, phone number, postal address)
• Booking information (ticket details, group size, payment method)
• Marketing preferences (mailing list sign-up, competition entries)
• Technical data (IP address, browser type, device type, website usage data)

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How We Use Your Information

• To process your ticket orders and provide customer service
• To contact you with important event information
• To send you marketing communications if you have opted in
• To improve our website and services
• To comply with legal and regulatory requirements

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How We Share Your Information

We only share your data with trusted third parties where necessary to:

• Process your payments securely
• Send you event updates or marketing communications
• Provide technical and customer support services
• Meet legal obligations

We will never sell your data to third parties.

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Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of incorrect data
• Request deletion of your data, where applicable
• Object to or restrict certain types of data processing
• Withdraw your consent to marketing communications at any time

To exercise your rights, please contact us at [email protected].

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How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your personal data from loss, misuse, or unauthorised access.

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Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

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Retention of Your Information

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

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Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown at the top.

By using our Website, you agree to this Privacy Policy.