Santa’s Hub
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The Magic
‍is waiting

A journey through 15 enchanting experiences deep within the heart of the moonlight wilderness

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A Magical Christmas Day Out

Looking for an unforgettable Santa experience in Liverpool? Santa’s Secret Forest is a fully immersive Christmas adventure, closer to walkthrough theatre, where every room, character and moment is part of one unfolding story. Families step inside the tale itself, meet the elves, help save Christmas Eve and share a special, personal moment with Santa.

From the first step into the Grand Lobby to your journey to the North Pole, you are not watching the magic happen, you are part of it.

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Santa's Hub

Step into a 2,800-square-meter world where Christmas past meets Christmas future. A place where light, sound, and storytelling come together to create a magical adventure for all ages.

The grand lobby

Your adventure begins in the Grand Lobby. Elves welcome you as the magical guestbook comes to life. The excitement builds quickly, but don’t miss your departure on the Tinsel Town Express.

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Tinsel Town Express

Hop aboard the Tinsel Town Express and journey into a magical storybook world. Meet Conductor Merryweather, discover Santa’s sleigh is broken, and help save Christmas Eve.

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Santa's Sleigh Garage

Time is running out. Santa’s sleigh needs urgent repairs before Christmas Eve arrives. Join the elves, roll up your sleeves and help get everything back in working order.

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North Pole Command

Welcome to the heart of Operation Christmas. Elves track who’s been naughty or nice while monitoring festive activity across the world. Everything must run perfectly to keep Christmas on track.

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The Mail Room

Step inside the busiest post room in the world. Write your letter to Santa, send it down the magical chute and watch it race through tubes straight to the North Pole.

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The Elf Village

Wander through a lively village filled with glowing shopfronts and festive charm. Peek into the Toy Shop to discover classic favourites, then step inside the Toy Workshop where the magic happens.

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The Toy Workshop

Step into Santa’s Toy Workshop, where elves rush to finish toys for Christmas. Lend a hand, discover the magic behind every gift, and help get everything ready for the big night.

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The Time Tunnel

Travel back through generations of Christmas magic. Explore scenes inspired by classic festive grottos, filled with warm lights, nostalgic displays and timeless charm to share together.

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Departures

Step into a cosy, cabin-style lounge, where festive cheer fills the air. Pay close attention to the elf and safety briefing, this magical elevator ride might get a little bumpy as you prepare for lift-off!

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The Magic Elevators

Step inside the Magic Elevators and begin your journey to the North Pole. As the doors close, snow drifts past and the forest fades below while you soar towards Santa’s snowy home.

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Santa's House

Arrive at Santa’s cosy, twinkling home if you’ve made the Nice List. The fire glows, gingerbread fills the air and Santa is ready to welcome you for a moment to remember.

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the secret forest

A magical 30-minute Forest Light Trail filled with twinkling lights, real reindeer and enchanting woodland scenes. Explore Merrywood Market and enjoy optional extras, including a 4D VR sleigh ride.

The Light Trail

Embark on a breathtaking 1/2 Kilometrre trail of sparkling lights. From vibrant reds and blues to shimmering whites and golds, every turn is a symphony of colour.

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Merrywood Market

After the trail you’ll arrive at Merrywood Market, an enchanting woodland clearing filled with festive cheer. Beneath a canopy of lights and evergreens, you’ll find warmth, shelter, and plenty to explore.

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Santa's Reindeer

Santa’s real reindeer are waiting to carry out their important work but before they do you will get a chance to see them in their woodland home

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Find us

Santa's Secret Forest
Orrell Hill Lane
Liverpool
L38 5DA

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If you have any questions about accessibility, parking or anything else, visit our FAQs.

Frequently asked questions

Event Questions
Tickets
Welfare
Customer Service
Where is Santa’s Secret Forest located?
Santa’s Secret Forest is based in Orrell Hill Lane, Liverpool, L38 5DA. Find directions here
What dates does the experience run?
From Friday 21st November to Christmas Eve, Thursday 24th December 2026. Sessions are available throughout the day and evening subject to availability.
How long does the experience last?
Allow around 2 to 2.5 hours to enjoy everything. The enchanted Light Trail takes approximately 30 minutes, the indoor Christmas Hub experience runs approximately 1 hour to 1 hour and 10 minutes, and Merrywood Market is yours to explore at your own pace for as long as you like, so timings vary depending on how long you choose to stay and enjoy the festivities.
Is there food and drink available?
Yes, our Merrywood Market offers festive treats for purchase. VIP guests receive a meal as part of their package.
Can I bring my own food?
External food and drink is not permitted within Santa’s Secret Forest, but we have a whole host of delicious food and drink available from Merrywood Market.

Please email info@santassecretforest.co.uk if you have any specific food requirements.
What should I wear?
While you will be inside once in the Christmas Hub, you will be outdoors from the car park, on the Light Trail and Merrywood Market in a natural forest setting. Due to this, we recommend you bring appropriate footwear and wrap up warm in layered clothing. Don’t worry though, there are areas in Merrywood Market which offer shelter to keep you dry.

VIP visitors do have access to a heated lounge.

Please be aware that despite our best efforts, due to the setting of the forest, some pathways can get muddy at times.
Is Santa’s Secret Forest an inclusive and accessible event?
Absolutely. Santa’s Secret Forest is designed to be a welcoming, inclusive experience for all families. We strive to create a magical, safe, and joyful environment regardless of age, background, ability, or identity. If you have any specific requirements, please reach out to our team. We’re here to help make your visit as magical as possible.
Can I bring my dog or pet to Santa’s Secret Forest?
We love animals, but only assistance dogs are permitted at Santa’s Secret Forest. This policy helps us ensure the experience remains safe, comfortable, and magical for all our guests. Assistance dogs must be clearly identifiable and remain with their handler at all times. Unfortunately, we’re unable to accommodate pets or emotional support animals that are not legally recognised assistance dogs under UK law.
I can’t find my tickets?
‍For Payment plan queries please email support@ticket-flow.io

For General Ticket queries please email custcare@skiddle.com
What is included with a General Admission ticket?
  • Access to the Enchanted Light Trail
  • Entry to The Christmas Hub including Santa Visit
  • A soft toy included for Every Little Kid
  • Access to Merrywood Market where you can purchase food and drink including marshmallows to toast
  • Meet a Real Reindeer
What is included in the VIP Experience?
  • Access to the Enchanted Light Trail
  • Entry to The Christmas Hub including Santa Visit
  • A Soft Toy included for Every Little Kid
  • Access to Merrywood Market for Food & Drinks
  • Meet a Real Reindeer
  • A photo with Santa
  • Fast lane queuing for VIPS
  • 1x Complimentary glass of Fizz or Beer per adult. Unlimited Soft Drinks
  • FREE Santa's Secret Forest Branded Hat
  • Exclusive heated VIP Lounge
    • Warming Winter Meal
    • FREE Ride on Santa's Virtual Reality Sleigh
    • Toasted marshmallows
Are there tickets for just the Light Trail?

Yes, Light Trail Only tickets cost £16.50 (which includes a 10% non-refundable booking fee), giving you access to our magical woodland trail without entering the indoor experience.
‍

  • Access to the Enchanted Light Trail
  • Access to Merrywood Market where you can purchase food and drink including marshmallows to toast
  • Meet a Real Reindeer
What are the ticket prices?
For Payment plans click here!
For General Sale click here!

Prices start from £18.15
How much are tickets for babies (under 12 months)?
Babes in arms under 12 months (Proof of age required) still require a ticket (Tiny Kids). These tickets are free of charge when sitting on a paying ticket holders lap. If you want your child to have a place on the seated parts of the experience they must purchase a ticket.
 
If you are booking through our payment plan Tiny kid ticket option is currently unavailable for babies under 12months please bring proof of age when you attend the experience
 
All guests over 12 months require a standard or VIP ticket for entry to the full experience.
Who can I contact with a question about my ticket(s)?
For Payment plan queries please email: support@ticket-flow.io
For General Ticket queries please email: custcare@skiddle.com
Who can I speak to about accessibility / carer tickets?
For Payment plan queries please email: support@ticket-flow.io
For General Ticket queries please email: custcare@skiddle.com
What are the booking fees?
General Admission ticket prices are displayed inclusive of a non-refundable 10% booking fee

Light Trail only ticket prices are displayed inclusive of a non-refundable 10% booking fee

VIP ticket prices include a capped £10 booking fee
How can I pay for my booking?

All varieties of Visa and Mastercard, as well as Maestro, are accepted.

Tickets can also be paid for with Apple Pay, Google Pay, Pay in 3 and Pay in 30 days with Klarna as well as Revolut Pay.
How many people can come in the same family or group?
Our magical lifts and visit with Santa comfortably fit 8 persons (numbers including wheelchairs or prams) parties of 8 or more are welcome, but this may detract from the overall experience in certain sections of the experience.

If you email your ticket confirmation number to info@santassecretforest.co.uk along with the date and time of your booking, your split of big kids, little kids and any prams or wheelchairs we will log your requirement.

On the day you come to join us let your elf know your party size upon entry to the grand lobby of the Christmas Hub (you will know when you arrive at the grand lobby) and they will aim to accommodate your booking together.
Can I book with another family in the same slot?
If you and another family are booked on the same slot you will experience your journey through the Light Trail and Christmas Hub and Merrywood Market together. You will split into your separate smaller groups to visit Santa.
Can I change my booking?

Tickets are non-refundable and non-transferable, so please choose carefully before booking.

Who can I contact with a question about my ticket(s)?
‍For Payment plan queries please email support@ticket-flow.io

‍For General Ticket queries please email custcare@skiddle.com
Is the event suitable for prams and wheelchairs?
Yes, the event is accessible.

We try to ensure the ground is as flat and smooth as possible for all visitors attending. Please be aware that despite our best efforts, it can become muddy depending on recent weather conditions. We advise against bringing prams with small wheels.
Are there toilets on site?
Yes, we have portaloo toilets around the site for visitors to use.
Are strobe effects used in the show?
It is not recommended that photosensitive persons attend Santa’s Secret Forest. While no single source of lighting regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobe across multiple sources to a level where it may be considered unsafe for people affected by photosensitive epilepsy.

These effects will be removed for SEN sessions.
Who can I speak to about accessibility / carer tickets?
We have a dedicated accessibility team. Please email info@santassecretforest.co.uk

‍Please state your access needs along with date and session time you are hoping to book and they will provide more information on carer tickets

For Payment plan queries please email support@ticket-flow.io

For General Ticket queries please email custcare@skiddle.com
How do I retrieve lost property?
Email us at info@santassecretforest.co.uk. Lost property will be retained for a period of 7 days.
How do I contact customer services?
Email us at info@santassecretforest.co.uk.
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Secure your visit to Santa’s Secret Forest and start planning a magical festive experience for the whole family.

Payment PlansGeneral Sale