These Terms and Conditions ("Terms") apply to all ticket purchases and visits to Santa’s Secret Forest, operated by Side Step Events Ltd ("we", "us", or "our"). By purchasing tickets, you agree to these Terms. Please read them carefully.
Santa’s Secret Forest is located at Orrell Woods, Liverpool, UK, operating from 21st November to 24th December. The full experience includes a light trail, indoor immersive journey, and festive market.
Tickets are confirmed upon receiving your confirmation email. Tickets are non‐transferable and not for resale. Children must be accompanied by an adult (18+).
Tickets are required. Late arrivals may miss parts of the event. We reserve the right to refuse entry for late arrival or disruptive behaviour.
Reproduction of the experience for commercial use is prohibited. Gifts are for children on Child tickets only.
The Christmas Hub is accessible. Please keep in mind that the woods may be wet. We do not provide wheelchair hire.
Non-commercial photography is allowed. We may capture event photos for promotional use. Contact [email protected] if you do not wish to appear.
Update children’s information via your portal at least 24 hours before your visit.
Tickets are non-refundable and non transferable.
We may cancel or reschedule due to circumstances beyond our control. You may request a refund or transfer in such cases.
We are not responsible for events outside our control such as severe weather or government restrictions.
Our liability is limited to the ticket price paid. We are not responsible for indirect or consequential losses.
Contact our team on the day or email [email protected] within 30 days of your visit.
These Terms are governed by English law. Any disputes will be resolved by the courts of England and Wales.
Email: [email protected]
Website: www.santassecretforest.co.uk
