Ticket Terms & Conditions

These Terms and Conditions ("Terms") apply to all ticket purchases and visits toSanta’s Secret Forest, operated bySide Step Events Ltd("we", "us", or "our"). By purchasing tickets, you agree to these Terms. Please read them carefully.

1. About Santa’s Secret Forest

Santa’s Secret Forest is located at Orrell Woods, Liverpool, UK, operating from 21st November to 24th December. The full experience includes a light trail, indoor immersive journey, and festive market.

2. Booking & Ticket Agreement

Tickets are confirmed upon receiving your confirmation email. Tickets are non‐transferable and not for resale. Children must be accompanied by an adult (18+).

3. Ticket Types & Inclusions

General Admission

Access to the Enchanted Light Trail
Entry to The Christmas Hub including Santa Visit
A soft toy included for Every Little Kid
Access to Merrywood Market where you can purchase food and drink including marshmallows to toast
Meet a Real Reindeer

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VIP Tickets

Access to the Enchanted Light Trail
Entry to The Christmas Hub including Santa Visit
A Soft Toy included for Every Little Kid
Access to Merrywood Market for Food & Drinks
Meet a Real Reindeer
A photo with Santa1x Complimentary glass of Fizz or Beer per adult. Unlimited Soft Drinks
FREE Santa's Secret Forest Branded Hat
Exclusive heated VIP Lounge
- Warming Winter Meal
- FREE Ride on Santa's Virtual Reality Sleigh
- Toasted marshmallows

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Light Trail Only Tickets

Access to the Enchanted Light Trail
Access to Merrywood Market where you can purchase food and drink including marshmallows to toast
Meet a Real Reindeer

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4. Experience Participation

Reproduction of the experience for commercial use is prohibited. Gifts are for children on Child tickets only.

5. Event Rules

No smoking or vaping.
No dangerous items.
Bottled water only.
Contact us for allergy accommodations.
Assistance dogs only.
Dress for woodland conditions.
Children must be supervised at all times.

6. Accessibility

The Christmas Hub is accessible. Please keep in mind that the woods may be wet. We do not provide wheelchair hire.

7. Photography & Media

Non-commercial photography is allowed. We may capture event photos for promotional use. Contact operations@santassecretforest.co.uk if you do not wish to appear.

8. Ticket Changes, Refunds & Rescheduling

Tickets are non-refundable and non transferable.

9. Event Changes or Cancellations

We may cancel or reschedule due to circumstances beyond our control. You may request a refund or transfer in such cases.

10. Force Majeure

We are not responsible for events outside our control such as severe weather or government restrictions.

11. Liability

Our liability is limited to the ticket price paid. We are not responsible for indirect or consequential losses.

12. Complaints

Contact our team on the day or email operations@santassecretforest.co.uk within 30 days of your visit.

13. General Terms

These Terms are governed by English law. Any disputes will be resolved by the courts of England and Wales.

14. Contact Us

Email: operations@santassecretforest.co.uk

Website: www.santassecretforest.co.uk

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