Santa's Hub
Step into a 2,800-square-meter world where Christmas past meets Christmas future. A place where light, sound, and storytelling come together to create a magical adventure for all ages.
Frequently asked questions
Where is Santa’s Secret Forest located?
Santa’s Secret Forest is based in Orrell Hill Lane, Liverpool, L38 5DA. Find directions here
What dates does the experience run?
From Friday 21st November to Christmas Eve, Thursday 24th December 2026. Sessions are available throughout the day and evening subject to availability.
How long does the experience last?
Allow around 2 to 2.5 hours to enjoy everything. The enchanted Light Trail takes approximately 30 minutes, the indoor Christmas Hub experience runs approximately 1 hour to 1 hour and 10 minutes, and Merrywood Market is yours to explore at your own pace for as long as you like, so timings vary depending on how long you choose to stay and enjoy the festivities.
Is there food and drink available?
Yes, our Merrywood Market offers festive treats for purchase. VIP guests receive a meal as part of their package.
Can I bring my own food?
External food and drink is not permitted within Santa’s Secret Forest, but we have a whole host of delicious food and drink available from Merrywood Market.
Please email info@santassecretforest.co.uk if you have any specific food requirements.
Please email info@santassecretforest.co.uk if you have any specific food requirements.
What should I wear?
While you will be inside once in the Christmas Hub, you will be outdoors from the car park, on the Light Trail and Merrywood Market in a natural forest setting. Due to this, we recommend you bring appropriate footwear and wrap up warm in layered clothing. Don’t worry though, there are areas in Merrywood Market which offer shelter to keep you dry.
VIP visitors do have access to a heated lounge.
Please be aware that despite our best efforts, due to the setting of the forest, some pathways can get muddy at times.
VIP visitors do have access to a heated lounge.
Please be aware that despite our best efforts, due to the setting of the forest, some pathways can get muddy at times.
Is Santa’s Secret Forest an inclusive and accessible event?
Absolutely. Santa’s Secret Forest is designed to be a welcoming, inclusive experience for all families. We strive to create a magical, safe, and joyful environment regardless of age, background, ability, or identity. If you have any specific requirements, please reach out to our team. We’re here to help make your visit as magical as possible.
Can I bring my dog or pet to Santa’s Secret Forest?
We love animals, but only assistance dogs are permitted at Santa’s Secret Forest. This policy helps us ensure the experience remains safe, comfortable, and magical for all our guests. Assistance dogs must be clearly identifiable and remain with their handler at all times. Unfortunately, we’re unable to accommodate pets or emotional support animals that are not legally recognised assistance dogs under UK law.
I can’t find my tickets?
For Payment plan queries please email support@ticket-flow.io
For General Ticket queries please email custcare@skiddle.com
For General Ticket queries please email custcare@skiddle.com
What is included with a General Admission ticket?
- Access to the Enchanted Light Trail
- Entry to The Christmas Hub including Santa Visit
- A soft toy included for Every Little Kid
- Access to Merrywood Market where you can purchase food and drink including marshmallows to toast
- Meet a Real Reindeer
What is included in the VIP Experience?
- Access to the Enchanted Light Trail
- Entry to The Christmas Hub including Santa Visit
- A Soft Toy included for Every Little Kid
- Access to Merrywood Market for Food & Drinks
- Meet a Real Reindeer
- A photo with Santa
- Fast lane queuing for VIPS
- 1x Complimentary glass of Fizz or Beer per adult. Unlimited Soft Drinks
- FREE Santa's Secret Forest Branded Hat
- Exclusive heated VIP Lounge
- Warming Winter Meal
- FREE Ride on Santa's Virtual Reality Sleigh
- Toasted marshmallows
Are there tickets for just the Light Trail?
Yes, Light Trail Only tickets cost £16.50 (which includes a 10% non-refundable booking fee), giving you access to our magical woodland trail without entering the indoor experience.
- Access to the Enchanted Light Trail
- Access to Merrywood Market where you can purchase food and drink including marshmallows to toast
- Meet a Real Reindeer
What are the ticket prices?
How much are tickets for babies (under 12 months)?
Babes in arms under 12 months (Proof of age required) still require a ticket (Tiny Kids). These tickets are free of charge when sitting on a paying ticket holders lap. If you want your child to have a place on the seated parts of the experience they must purchase a ticket.
If you are booking through our payment plan Tiny kid ticket option is currently unavailable for babies under 12months please bring proof of age when you attend the experience
All guests over 12 months require a standard or VIP ticket for entry to the full experience.
If you are booking through our payment plan Tiny kid ticket option is currently unavailable for babies under 12months please bring proof of age when you attend the experience
All guests over 12 months require a standard or VIP ticket for entry to the full experience.
Who can I contact with a question about my ticket(s)?
For Payment plan queries please email: support@ticket-flow.io
For General Ticket queries please email: custcare@skiddle.com
For General Ticket queries please email: custcare@skiddle.com
Who can I speak to about accessibility / carer tickets?
For Payment plan queries please email: support@ticket-flow.io
For General Ticket queries please email: custcare@skiddle.com
For General Ticket queries please email: custcare@skiddle.com
What are the booking fees?
General Admission ticket prices are displayed inclusive of a non-refundable 10% booking fee
Light Trail only ticket prices are displayed inclusive of a non-refundable 10% booking fee
VIP ticket prices include a capped £10 booking fee
Light Trail only ticket prices are displayed inclusive of a non-refundable 10% booking fee
VIP ticket prices include a capped £10 booking fee
How can I pay for my booking?
All varieties of Visa and Mastercard, as well as Maestro, are accepted.
Tickets can also be paid for with Apple Pay, Google Pay, Pay in 3 and Pay in 30 days with Klarna as well as Revolut Pay.
How many people can come in the same family or group?
Our magical lifts and visit with Santa comfortably fit 8 persons (numbers including wheelchairs or prams) parties of 8 or more are welcome, but this may detract from the overall experience in certain sections of the experience.
If you email your ticket confirmation number to info@santassecretforest.co.uk along with the date and time of your booking, your split of big kids, little kids and any prams or wheelchairs we will log your requirement.
On the day you come to join us let your elf know your party size upon entry to the grand lobby of the Christmas Hub (you will know when you arrive at the grand lobby) and they will aim to accommodate your booking together.
If you email your ticket confirmation number to info@santassecretforest.co.uk along with the date and time of your booking, your split of big kids, little kids and any prams or wheelchairs we will log your requirement.
On the day you come to join us let your elf know your party size upon entry to the grand lobby of the Christmas Hub (you will know when you arrive at the grand lobby) and they will aim to accommodate your booking together.
Can I book with another family in the same slot?
If you and another family are booked on the same slot you will experience your journey through the Light Trail and Christmas Hub and Merrywood Market together. You will split into your separate smaller groups to visit Santa.
Can I change my booking?
Tickets are non-refundable and non-transferable, so please choose carefully before booking.
Who can I contact with a question about my ticket(s)?
For Payment plan queries please email support@ticket-flow.io
For General Ticket queries please email custcare@skiddle.com
For General Ticket queries please email custcare@skiddle.com
Is the event suitable for prams and wheelchairs?
Yes, the event is accessible.
We try to ensure the ground is as flat and smooth as possible for all visitors attending. Please be aware that despite our best efforts, it can become muddy depending on recent weather conditions. We advise against bringing prams with small wheels.
We try to ensure the ground is as flat and smooth as possible for all visitors attending. Please be aware that despite our best efforts, it can become muddy depending on recent weather conditions. We advise against bringing prams with small wheels.
Are there toilets on site?
Yes, we have portaloo toilets around the site for visitors to use.
Are strobe effects used in the show?
It is not recommended that photosensitive persons attend Santa’s Secret Forest. While no single source of lighting regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobe across multiple sources to a level where it may be considered unsafe for people affected by photosensitive epilepsy.
These effects will be removed for SEN sessions.
These effects will be removed for SEN sessions.
Who can I speak to about accessibility / carer tickets?
We have a dedicated accessibility team. Please email info@santassecretforest.co.uk
Please state your access needs along with date and session time you are hoping to book and they will provide more information on carer tickets
For Payment plan queries please email support@ticket-flow.io
For General Ticket queries please email custcare@skiddle.com
Please state your access needs along with date and session time you are hoping to book and they will provide more information on carer tickets
For Payment plan queries please email support@ticket-flow.io
For General Ticket queries please email custcare@skiddle.com
How do I retrieve lost property?
Email us at info@santassecretforest.co.uk. Lost property will be retained for a period of 7 days.
How do I contact customer services?
Email us at info@santassecretforest.co.uk.